Privacy Policy

1. Introduction

Pro Roofing Systems ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit proroofingsystems.com (the "Site") or contact us to request roofing services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

2. Information We Collect

We collect information you provide directly to us and information collected automatically when you use the Site.

Information You Provide

• Contact information: name, phone number, email address, and property address when you submit an inspection request form, use the AI chat widget, or contact us directly.
• Service information: details about your roofing project, insurance carrier, and property type.
• Communications: any messages, questions, or feedback you send us via the Site, email, or phone.

Information Collected Automatically

• Usage data: pages visited, time spent on pages, links clicked, and referring URLs.
• Device data: IP address, browser type and version, operating system, and device identifiers.
• Cookies and similar technologies: see our Cookie Policy for details.
• Location data: approximate geographic location derived from your IP address.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, schedule inspections, and provide roofing services.
• Send you estimates, invoices, project updates, and service-related communications.
• Send follow-up SMS messages and emails related to your service request (you may opt out at any time).
• Request Google reviews after project completion (with your consent).
• Sync your contact and job information with our CRM system (JobNimbus) for project management.
• Analyze Site usage to improve our website, content, and user experience.
• Detect and prevent fraudulent activity and ensure the security of our systems.
• Comply with applicable laws, regulations, and legal obligations.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service providers: third-party vendors who assist us in operating the Site and delivering services, including email delivery (SMTP), SMS messaging (Twilio), CRM management (JobNimbus), and website analytics. These providers are contractually obligated to protect your information.
• Insurance companies: with your explicit consent, we may share inspection documentation with your insurance carrier to support a claim.
• Legal requirements: when required by law, subpoena, court order, or to protect the rights, property, or safety of Pro Roofing Systems, our customers, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. SMS and Email Communications

By submitting your phone number through our contact form or AI chat widget, you consent to receive SMS messages from Pro Roofing Systems related to your service request, including appointment confirmations, callback confirmations, and follow-up messages. Standard message and data rates may apply. You may opt out at any time by replying STOP to any SMS message or by contacting us at [email protected].

We do not share your phone number with third parties for marketing purposes. SMS opt-in data is never shared with third parties.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Lead and contact information is typically retained for up to five (5) years following your last interaction with us, after which it is securely deleted or anonymized.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you.
• Correction: request that we correct inaccurate or incomplete information.
• Deletion: request that we delete your personal information, subject to certain exceptions.
• Opt-out of communications: unsubscribe from marketing emails or reply STOP to opt out of SMS messages.

To exercise any of these rights, please contact us at [email protected] or call (512) 800-7010. We will respond within 30 days.

8. Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encrypted data transmission (HTTPS/TLS), access controls, and secure third-party service providers. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated "Effective Date." Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: